Client Service Portal: Colorado Cannabis
Take a tour of your new CSP
We’re happy to announce the launch of a brand-new client portal for our Colorado customers on September 26th. Read below to discover the new capabilities our client service portal (CSP) will give you and your business.
Dashboard & Settings
Orders & Reports
PhytoFacts Chemometric Reports
Key Features
- Mobile access
- Result summaries and deep dives
- Catalog view for consumers
- Comprehensive chemometric reports
- Configurable status notifications
- Manage user permissions
- Sample-specific QR codes
- High-quality sample image on COA
- Downloadable result labels
Dashboard
Your most important data, at your fingertips.
Navigation menu: Only appears for logged in users—this will not display on public-facing pages like the Catalog View or Sample Detail Page
Account logo and name: Customizable branding, configurable under Account Settings
Submit Sample: Testing in Colorado must be ordered through Metrc, but we can help schedule your sample pickups
Account Settings: Modify your user profile, company profile, add/edit users, and customize your status notifications
Search: Quickly find results by searching for a sample name, order #, sample ID, or sample/matrix type
Summary row: Easily view the status of your pending orders, samples
Recent Orders: Lists your 5 most recent orders and their status
Catalog View: Provides your custom Catalog View URL and unique QR code to share with your consumers
My Account: Summary of your account settings, with quick links to modify them
SC Labs Contact Information: Lists your account manager’s contact details
Announcements/New features: See what’s new
Chat feature: Chat with SC Labs Support
Orders
Effortlessly check order status and download documentation.
Summary row: Running totals of pending and completed orders, as well as compliance and QA/QC totals
Orders table: Click any row to see a popup status summary of all included samples, with links to each sample and document download
Filterable columns: Click the purple arrow to view only the desired types or status of order
Samples
A comprehensive list of all samples, designed with your needs in mind.
Test type tabs: Choose between showing all samples, or choose to see only compliance or quality assurance
Download All button: Download all test data or a desired subset
Search: Quickly find results by searching for a sample name, order #, sample ID, or sample/matrix type
Filter: Powerful sort and filter tools enable the grouping of samples with similar data sets, specifically the chemometric filters
Action checkbox: Once clicked, the Actions menu appears in the top right allowing downloads, sharing, and setting sample(s) as public/private
Status column: Provides status values of In Progress, Pass, Failed, and Warning
Name column: Hover over a name to see a popup preview of each test in the sample, without clicking into the Sample Detail Page
Multiple sortable columns: Click the column header to sort by its value
Tests Performed: Hover over a test under the Tests Performed column to see a test-specific popup preview
Documentation column: Downloadable documents, including COA, PhytoFacts (if available), product labels, and more
Visibility toggle: Assign a sample as visible or hidden to the public—all samples will remain visible to you when logged in
Catalog View
A comprehensive list of all samples, designed to showcase your brand to consumers.
Navigation pane: The lefthand admin section will not be visible unless user is logged in as an administrator
Company logo: Upload your company logo for a more branded experience
Intro paragraph: A short introduction of your brand to consumers, edited under Account Settings > Profile
Social handles: Give users access to your social media presence
Filter: Powerful sort and filter tools enable the grouping of samples with similar data sets, specifically the chemometric filters
View: Choose between tile and list views
Sample section: Built for consumers, this section displays your samples like a storefront, showcasing the product and enabling consumers to click through to the Sample Detail Page for results
Private samples: Samples marked “private” are grayed out for logged-in administrators, but hidden to the public
Visibility toggle: Assign a sample as visible or hidden to the public with a single click
Context menu: Click the three dots to access downloadable documents
Sample Detail Page
A digital certificate of analysis packed with goodies.
Overall result: Provides status values of Pass and Fail—with any near fails appearing as an orange Pass
High resolution image: Hover over the thumbnail to zoom, click to view full image
Visibility toggle: Assign a sample as visible or hidden to the public—all samples will remain visible to you when logged in
Downloadable documentation: Downloadable reports, including COA, PhytoFacts (if available), product labels, and more
Share: Easily share this results page with your friends, followers, or business partners
Summary sections: See status or result of each test performed, broken out in sections for Cannabinoids, Terpenoids, and Safety Testing
Terpenoid summary: At-a-glance view of the top three terpenes and their ratio to each other
Complete results: Expandable sections with detailed results for each analyte, helpful filters, highlighted fails, warnings for near fails, and useful guidance for any failed analytes
Account Settings: Profile
Customize your user profile and brand.
User settings: Update username, password, and email address
Company profile: Provide company details, logos, social media handles, and an intro paragraph to display on your Catalog View
Account Settings: Users
Grant your team the access they need with flexible permissions.
Role Definitions: Click here to view a detailed explanation for each role
Edit: Update the email address by clicking the pencil icon
Remove: The Remove button unsubscribes the email address from all status updates
Add Email: Include anyone necessary, and configure their roles
Account Settings: Notifications
Empower the right people on your team with relevant information.
Notification timeline: Lists each available status notification we can send throughout the process
Attach COA: Choose whether to attach the COA file to the Sample Result email
Delete: The trash can icon removes a user from the account
Add User: Include additional emails for status notifications, and configure which notifications hit which inbox
What about the Agricor portal?
Starting September 26, test results will no longer be published to Agricor’s legacy client portal. However, the portal will remain available through Dec. 31, 2023, so you can access historical data.
After this grace period, please contact your SC Labs account manager for historic COAs.
